To accommodate our patients’ busy schedule, we ask that appointment be made in advance. However, we will see walk-in patients based on medical urgency and schedule availability. the event of an afterhour’s emergency call 911.
Please arrive to your appointment 15 minutes in advance. We ask that you bring your photo ID and insurance information as it will be verified at the time of visit. Minor children that are not legally emancipated will require a parent or legal guardian consent to treat at time of visit, unless arrangements are in advance and in writing.
Insurance and Copayments
All copayments are due at the time of service. We are contractually obligated with your carrier to collect at time of service. We accept most insurances and file on your behalf. For insurance plans we are not participating in, we will provide the necessary information that you will need to file your own claim. If you are a private pay patient or using Health Savings Account, please ask the receptionist about our prompt pay discount. We gladly accept cash, checks, Visa and Mastercard.
Please try to keep your appointment whenever possible. If you must cancel, please try to notify us within 24 hours, if at all possible.
Patient Satisfaction Surveys
At the time of visit, we will ask for your email address so we can send you an anonymous survey. It is conducted by a national-recognized third-party company, Press Ganey, and will be used to recognize where our employees excel, as well as, identify areas of opportunity. Please know that these comments are crucial to our success and that they in no way will impact the care you receive. Should you have a problem with your care, please ask to speak to the Clinic Manager as soon as possible, so we can work to resolve the issue.
Please let us know if you have an advanced directive that outlines the treatment you wish to receive, should you become unable to make decisions for yourself. Please ask the front desk for a copy. You will need to have it notarized for it to be legally binding.
HIPAA regulations will limit with whom we can discuss your private and protected health information. In your patient packet, you will find a form that will allow you to list the people who you allow us to discuss your care.
Prescription Refill Requests
In order to better serve you, we require 24 hours advance notice for all medication refills. Please contact your pharmacist and ask them to fax the request to our office. An appointment may be required before we can authorize the refill, including the possibility of lab work. Pain medication may require additional notice.
Please bring your medications bottles to every visit. The nurse will update these each time you visit the clinic and keep a current list. This is important as we want to make sure the medications you take, including over the counter ones, do not present adverse effects.
For your convenience, we feature onsite ancillary services, including lab and x-ray. Please know that specimens are read by an outside physician group of radiologist and pathologist and will charge a separate fee for interpreting your results. This is common in most family practice clinics.
You will be notified of lab results in writing or by telephone of all test results. Please allow 3 to 5 working days for your results to be received.